Frequently Asked Questions

Coach
CoachUs works with the most qualified coach in Hong Kong is a promising sports brand in Hong Kong. By using our services, you can make, market and manage your unique private and small group training business. CoachUs is an excellent way to reach your ultimate goal as a professional coach.
CoachUs will help you build your portfolio by increasing client connection through marketing and helping you manage your coaching business. We provide provides tools to make it easy for coaches to manage bookings and payment for the training sessions.
Coaches will undergo extensive background check about their qualifications and experience. Certifying bodies will be contacted for verification of the qualifications making sure all the information presented will be real and accurate.
After registered an account as a coach, you can manage any personal information in your account. However, updating qualifications and certificates will be verified before it will be posted to public. This is to make sure that all information is accurate.
Coaches will contribute an annual membership fee, which includes a professional webpage with photos and coaching videos taken by professional photographers. As a member, you are also entitled to other benefits offered by CoachUs, such as individualized name cards, T-shirt, and job referrals. We offer flexibility in the listing option, contact us for more details!
Yes you can. We will need to verify your qualification for your other sport.
Yes you can. You have total control on your prices.
Yes, you can offer group lessons but service fee will be imposed on per client whether it is a one-on-one session or group lesson.
After each completed session, CoachUs will issue payment via direct deposit or bank transfer, a safe and secure option for receiving payment directly to your account. Client payments are accepted through secure online payment, deposit or bank transfer. You don’t have to experience that awkward situation of asking money from your client in front of other people. Is easy and convenient and encourages you to focus on your coach planning.
Once you confirm the lesson booking, students will be charged for the transaction. Start your coaching at the designated date and venue soon!
User
CoachUs helps you search for the most qualified and professional coach. We do verification and qualification check of all the coaches. CoachUs where you can find the highly qualified sports coaches and fitness professionals in Hong Kong. CoachUs want the most qualified coach working with you. We do background check of the coaches to make sure that the information about their qualifications and experience is accurate and true. All you have to do is book and train.
Just sign up it is free.
Yes, for us to match you with your professional qualified coach.
You will have access to verified, highly qualified and professional coaches and fitness trainers in Hong Kong. We will provide online tools that will help you in your training such as booking, appointment and payment.
When you sign up, you are required to enter certain information that will help us narrow down the qualified coach for you.
We understand that you may have different concern and request and we would try our best to accommodate you. Contact our friendly staff and we would sort it out for you.
CoachUs provides rating system for our coaches. Your personal feedback and rating will play a role in overall rating of the coach.
All transactions are processed online to ensure safe, secure transfer of payment to your coach.
All payment must be made online, bank or atm transfer through CoachUs. This is to ensure that payments are made correctly. As a client, you will protected by consumer laws in Hong Kong as you have done transaction to a registered Hong Kong company.
You can contact us through email or customer service number.
We anticipate you may have questions for the potential coach before you confirm the booking. You can directly ask your coach a question by clicking “Ask Question”. Your coach will get back to you shortly.
You and your friends can register to join and become a small class-training group. Save money and get more CoachUs benefits by buying a package with your awesome coach.
Certain training packages have limited time period. This is to ensure the coach provides quality service to the client.
Guidelines and Cancellations
There will be circumstances wherein you may be forced to cancel an already booked session.

The cancellation policy applies:
A student is entitled to a 90% reimbursement of the payment (10% of the amount paid is held as payment for any bank charges incurred) if they cancel a booked lesson 72 hours before the date of lesson.
A student is entitled to a 50% reimbursement of the payment (40% of the amount paid is paid to your coach and 10% is held as payment for any bank charges incurred ) if cancels a booked lesson up to 48 hours before the lesson.
If a student cancels a booked session in less than 24 hours in advance or no show, they are not entitled to any refund.
However, we know that regular training session is important to you, members can enjoy limited rescheduling of training with your coach without extra charge. With a 48 hours advance notice, you may reschedule your training sessions for a limited time.
Number of cancellation time:

4-session package- 1 time
6 session package- 2 times
10 session package- 3 times
The cancelled lesson is not counted and the Coach will not receive payment for the lessons until the reserved session has been completed. You can reschedule that lesson to another timeslot. Should you feel dissatisfied with the Coach’s cancellation, CoachUs will personally help member to find another great coach.
When making reservation through CoachUs, members agree to the cancellation policy which could be referred to above.
CoachUs protects our members in case their coach doesn’t show up for a paid session. If a coach cancels a booked session at any time, the user is entitled to a full refund.
Trust & Safety
Coaches will undergo extensive background check about their qualifications and experience. Certifying bodies will be contacted for verification of the qualifications making sure all the information presented will be the most accurate and true. As a commitment to our coaches, CoachUs will also provide professional training support to our coaches is up to date with the current scientific, best practice and safety training methods.
We understand that it takes a lot of effort to find good quality coaches. Coaches will undergo extensive background check about their qualifications and experience. Certifying bodies will be contacted for verification of the qualifications making sure all the information about the coach is accurate and true. And with our rating system you will be able to see who the good coaches are. CoachUs protects our members in case their coach doesn’t show up for a paid session. If a coach cancels a booked session at any time, the user is entitled to a full refund.

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A COACHUS SUCCESS STORY

See how Roberto Lasaodo enjoys a day of sports with 3 former Hong Kong professional athletes. Be part of the move. Sports is a lifestyle.

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